24X7 SUPPORT, DEVOPS AND CYBER SECURITY MANAGEMENT SERVICES
Since 2008, our infrastructure and DevOps engineers have been helping our customers in managing their OPEN, LAMP, MEAN and Microsoft Stacks. It includes AWS, Azure, Google Clouds in managed & un-managed co-locations with a complete end to end support as well as management service.
For the past 10 years, we have been providing our customers complete infrastructure development solutions together with management and support services. We have helped our customers in automating development and deployment operations. Following is a detailed list of services we can provide you as well.
- 24×7 support and infrastructure monitoring
- Configuration and change management.
- Cyber security implementation and management
- Application scaling
- Infrastructure migrations.
- Disaster recovery setup and management
- Network configurations
- Network configurations of switches, routers and firewalls
- Mail servers and bulk email solutions
CYBER SECURITY IMPLEMENTATION AND MANAGEMENT
We help our customers in cyber security implementation , auditing and ongoing monitoring. This also includes systems security updates and upgrades plus implementing server hardening procedures. We provide NIDS and HIDS monitoring, 24X7 security alert and controlling cyber attacks.
We implement firewalls and traffic routing, rerouting from security and protection perspectives. We implement and follow different security programs like OWASP and OSSTMM.
24×7 SUPPORT AND INFRASTRUCTURE MONITORING
We provide the following DevOps services:
- DevOps for setting up and scaling development
- Version deployments
- Data centre support
- Operational management for private, public cloud and custom built high performing clouds
- Infrastructure migrations for scaling and cost saving
APPLICATION SCALING AND INFRASTRUCTURE MIGRATIONS
We specialise in:
- Scaling application layers and tiers
- Implementing and setting up clusters and replications
- Setting up web servers, gateways, reverse proxies, database servers, replications
- Helping to create resilience in hardware and software layers
- Assisting customers in performing the most complex of infrastructure tasks like migrations from and to the cloud and between cloud platforms
DISASTER RECOVERY SETUP AND MANAGEMENT
We have hands-on expertise in setting up disaster recovery for different levels and speeds of recovery requirements. This includes backups, recovery from backups, offsite backups, parallel sites, more modern cost-effective automatic rebuild and faster backup restore methods.
FEW OF OUR INFRASTRUCTURE SERVICES AND SKILLS
We help our customers automate testing, deployment processes, configuration management and change management. We bring development and operations teams together in sharing their responsibility through DevOps techniques. We help our customers speed up their product development and rollout process. Few or our expertise includes Puppet, Chef and Ansible, Jenkin, VSTS, HockeyApp, and Cordova, xUnit, Junit, Selenium, Jasmine, and Mocha. We can work out variations on open Unix stack and Microsoft platforms according to your needs as well.
8X5 OR 24X7 OPERATIONS AND OPERATIONAL SUPPORT
Our cloud-based remote employees and professionals are helping manage the infrastructure, datacentre and cloud operations to our customers.
Hosted on Amazon AWS, Azure, collocated and on-premise managed, un-managed and purpose-built clouds and cloud applications. We cover Windows, Unix (Solaris, HP Unix, AIX) and Linux (Redhat, Centos, Debian, Ubuntu, suSE ) operating systems. Including different database and application servers including MYSQL, MSSQL, PostgreSQL, ORACLE and MongoDB, CouchDB and their clusters. We provide complete support and operational management spanning over 8X5 or 24X7 coverage with assured SLA.
CYBER SECURITY INCLUDING HIDS, NIDS, OWASP, OSSTMM AND SERVER HARDENING
Our services include Database replications and scaling, load balancing and replications of application servers. Database scaling: replications and master-master and master-slave setups for the range of database engines including MySQL, MongoDB, Oracle, MySQL and PostgreSQL. Slow & Culprit queries detection and optimizations. Load balancing: with Ngnix, HA-Proxy and Apache2 load-balancer including IP load-balancing. Cookie Sharing and load-balancing schemes. Replications: File replications, Application level replications, Operating systems replications and Hot backups at operating system level.
We have implemented and maintained proxies, transparent proxies and reverse proxies for outbound and inbound network traffic both over secure and unsecured tunnels, enhancing the security and privacy of the web users and improving the performance of and optimizing the bandwidth usage for the business customers , network operators and for web applications. This was achieved mixing the network hardware solutions enhanced by squid, ha proxy and varnish.
We have provided and built solutions around GlustFS, Cheph, NAS, NFS, iSCSI, BTRFS setup, support, troubleshooting and tailoring these technologies to the applications IOPS needs within infrastructures. our teams are also well versed with other storage technologies like SAN.
We are helping our customers with Virtualizations and Containerizations to meet their technology needs and on-demand scaling ambitions. Virtualization: with VMWare, EXI, XEN, KVM and Microsoft Hyper-V Containers: like Dockers and Kubernetes
Our team have extensive experience in setting up disaster recovery procedures for the different level of disasters recovery requirements from partial to complete failure of servers, infrastructure or a complete datacentre. Setting up backup procedures including hot and cold backups covering databases, files and virtual machines. We are providing help with testing the backups and disaster recovery procedures on regular basis.
NETWORK CONFIGURATIONS OF SWITCHES, ROUTERS AND FIREWALLS.
Our expertise and experts include CISCO, Juniper, Huawei, HP, Microsoft and Sophos stack and their certified engineers.
CALL CENTERS AND VOICE OVER IP SOLUTIONS
IP PABX, IP PBX, VOIP, SMS Gateways setups and maintenance
Our professionals are helping our customers with creating phone gateways and server infrastructure for handling calls, Text and Video communications, call Recordings and SIP Interfacing and help with phone diallers and auto-diallers and servers with Asterisk,Kannel and CISO solutions.
SINGLE SIGNON ( SSO) IDENTITY (IDP) AND SERVICE (SP) PROVIDERS
Implementing IDP and SPS with SAML2 authentication using Shibboleth, Microsoft ADFS and CAS services.
Get in TOuch
Feel free to get in touch with us for any feedback or questions.
MAIL SERVERS AND BULK EMAIL RELAY SETUPS AND SUPPORT
We have expertise in setting up mails servers and bulk email relay servers for Transactional Emails for SaaS products where using third party relay services like MailChimp, DotMailer, SendGrid, MailGun and Mandrill cannot be used for policy, efficiency or reliability reasons. In short, we know how to route email directly to an inbox where others fail to do that.
SETTING UP MONITORING SYSTEM, ONGOING MONITORING, DAILY CHECKS AND PROBLEM ESCALATIONS
Sever infrastructure, SaaS as well as PaaS products, online platforms and cloud offerings needs consisting monitoring of system. Each of the business function, application component/building block, database servers, file and storage servers along with underline hardware’s needs deeper monitoring that gets achieved by setting up monitoring systems feeding into a central dashboard.
Monitoring system itself needs human monitoring along with regular and periodic daily weekly and monthly checks. These checks usually are enforced by a special check list system that reminds and records the periodic tasks. The problems and issues identified are then escalated within the infrastructure team or to the management depending on their severity. So, in short, it’s something that needs extreme vigilance and systematic approach and we usually control it under our ITIL management. Depending on the business impacts and priorities this support usually requires 8×5 or 24×7 support team and volume of application determines the need of deploying the dedicated or shared team.
Our engineers have been helping in setting up automated monitoring and monitoring dashboards and have also been helping to keep an eye on these dashboards to assurance. Smooth and continued operations cannot be assured unless problems are spotted and are dealt with before they happen. We have expertise with Prometheus, Zabbix and Nagios and few other monitoring systems.